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Experiences in My Career

Know Your IT Specialist 

  • Maintained IT Resource for 3 locations within a school district, providing both remote and onsite support

  • Experience working with Windows Server upgrade projects for several companies

  • Management of applications and performing testing sites before deployment

  • Troubleshoot various applications and testing multiple requirements needed.

  • Manages and troubleshoots mobile devices, hardware and software

  • Active Directory support to include account and access management

  • Firewall Security and Backup Solutions

  • Teamviewer Management for work from home usage to perform remote access to perform troubleshooting techniques for multiple devices.

  • Installing hardware and software systems

  • Management over District Testing application for students and deployment over several testing sites.

  • Monitored applications using SCCM Client to ensure all tested applications are deployed properly.

  • Provided Help Desk Support

  • Maintaining or repairing equipment

  • Troubleshooting a variety of computer issues

  • Installation of network printer and district fax machines

  • Setting up computer security measures

  • Configuring computer networks

  • Offering technical support on-site or via phone or email

  • Creating multiple Computer Labs for School Sites

  • Summer Technology Camp (IT assistance for a Summer Camp giving the youth an experience of Robotic Programming using Java and C++ coding and Development of phone apps)

  • Developed organizational units in Active Directory (AD) and managed user security with group policies.

  • Provided third level help desk support for problems relating to Active Directory.

  • Managed User Groups and email password configuration.

  • Create user Account, Password reset and elevating rights to all users with Active directory

  • Customer Support Services

  • Understanding of virtualization concepts and experience working within one or many hypervisors, specifically VMware, Hyper-V and Xen. 

  • Maintenance of Windows server environments, including but not limited to MS Exchange, MS SQL Server, MS SharePoint, cluster technology, networking, VSS snapshot technology, Windows services and agent application software updates.

  • Worked with CentOS, Ubuntu and FreeNAS OS. 

  • Understanding and communicating in-depth technical concepts, including but not limited to backup strategies, backup types, storage deduplication, WAN bandwidth utilization and maximization, hardware peripherals, LAN networking and advanced networking, NAS/SAN storage and networking, cloud-related concepts. 

  • Collaborating with technical professionals from small to enterprise size environments; from health care to financial institutions, from DOD to education, from low-tech industries to high-tech industries.

  • Implementing Linux scripts to resolve issues within backup appliance servers.

  • Prepared technical notes for reference purposes for fellow L1 Engineer.

  • Repairing virtual environments by spinning up test environments and migrating previous backup snapshot to newly created environments.

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